Q1. How long is the promotion running for?
A1. The promotion is live from 00:00 on 26th May 2025 until 23:59 on 6th July 2025. Each valid entry gives you the chance to win one of 15 SONY Portable Bluetooth Speakers or one of 15 SONY Wireless Bluetooth Earbuds and grants you automatic entry into the Grand Prize Draw for a chance to win a trip to Rio Carnival 2025 for two people. For more details about prizes, take a look at answers 8 - 13.
Q2. Who can enter and what age do they need to be?
A2. This promotion is open to residents in Northern Ireland and the Republic of Ireland only. You must be aged 18 and over to enter.
Q3. Do I need to make a purchase to enter the promotion?
A3. No, no purchase is necessary to enter.
Q4. How do I enter?
A4. To enter, scan the QR code on the Deep RiverRock POS or visit deepriverrockpromo.com and follow the instructions to submit your entry.
Q5. Do I have to pay to enter?
A5. No, you will not be charged to enter the promotion.
Q6. How many times can I enter?
A6. You can enter the promotion up to 2 times per day. However, you can only win each prize type once.
Q7. I don’t live in Northern Ireland or the Republic of Ireland; can I still enter?
A7. Sorry, if you don’t live in Northern Ireland or the Republic of Ireland, you can’t enter the promotion. It is only running in these areas, so only those who reside in these areas can enter.
Q8. What prizes are you giving away?
A8. During our Weekly Prize Draws, you will have the chance to win one of the following prizes:
- 1 of 15 SONY Portable Bluetooth Speakers
- 1 of 15 SONY Wireless Bluetooth Earbuds
You will also be entered into our Grand Prize Draw where you’ll have a chance to win a trip to Rio Carnival 2025 for two people.
Q9. What is a Portable Bluetooth Speaker?
A9. A portable Bluetooth speaker is a small, wireless speaker that connects to your phone or other device using Bluetooth, so you can play music or audio anywhere without needing cables.
Q10. What are Wireless Bluetooth Earbuds?
A10. Wireless Bluetooth earbuds are small, cordless earphones that connect to your device using Bluetooth, letting you listen to music or take calls without any wires.
Q11. What is the Grand Prize?
A11. The Grand Prize is a trip to Rio Carnival 2025 for two people, including flights and accommodation. Full details of the prize will be provided to the winner.
Q12. Is there anything I need in order to win the Weekly Prize Draw prizes?
A12. In order to accept the prize, you must have a valid address in either Northern Ireland or the Republic of Ireland for prize fulfilment.
Q13. Is there anything I need in order to win the Grand Prize Draw prize?
A13. In order to accept the prize, you and your guest must have a valid passport that is valid for at least six months from the date of travel.
Q14. How are winners selected?
A14. Two prize winners will be electronically drawn at random by an independent third-party computer process from all valid entries received each week. The Grand Prize Draw will take place on 7th July 2025, where one winner will be drawn via an independently verified process.
Q15. How will I know if I have won?
A15. If you have won in the Weekly Prize Draws, you will be contacted via phone on the number provided upon entry with instructions on how to claim your prize. The Grand Prize Draw winner will be contacted in the same manner within 24 hours of the draw taking place.
Q16. What happens if I win; will any personal details need to be provided?
A16. Yes, winners will need to provide their full name, date of birth, mobile number, valid email address, and home address for verification.
Q17. How long do I have to complete this verification process?
A17. You will have 14 days from the date you receive the winner notification to complete the verification process. If verification is not completed within this period, your prize will be forfeited.
Q18. How and when will I receive my prize?
A18. Upon successful verification, our Prize Provider will arrange for delivery of your prize within 28 days.
Q19. Can I request an alternative prize?
A19. No, prizes are non-refundable and non-transferable.
Q20. I haven’t received my prize, where is it?
A20. If after 28 days you still haven’t received your prize, please contact the fulfilment contact as detailed within your winner’s notification email.
Q21. What happens with the details I provide?
A21. We will only use personal information you have supplied for anything related to this promotion unless consent is received from you for other purposes. If you wish to have your personal data removed or modified, please contact us at: DataProtectionOffice@cchellenic.com
Q22. How do I know if I have lost?
A22. If you haven’t received a winner notification during this promotion, that unfortunately means you haven’t won this time but keep an eye out for upcoming Deep River Rock promotions.
Q23. I entered the promotion too early/too late, will I still be in with a chance of winning?
A23. Unfortunately, any entry received before or after the Promotional Period will not be entered into the prize draw.
Q24. Can I win more than one prize?
A24. You can only win one prize per prize type. If you win a Weekly Prize, you will not be eligible to win another Weekly Prize but will still be entered into the Grand Prize Draw.
Troubleshooting
Q25. I didn’t receive a confirmation message when I entered the promotion, what does this mean?
A25. If this happens, please ensure you followed the entry instructions correctly. If you still haven’t received confirmation, please contact our consumer service team.
Customer Service
Q26. What is the complaints procedure?
A26. We are sorry to hear you want to raise an issue. Please contact our consumer service team:
For ROI: call 1800 317 318
For NI: call 0800 317 318 (Mon – Fri 9am – 5pm)
Other
Q27. My question hasn’t been answered in the FAQs, what do I do?
A27. Sorry about this. Please consult our full terms and conditions at deepriverrockpromo.com/terms for further information. If your question still hasn’t been answered, do not hesitate to contact our consumer service team.
Q28. Where can I see the terms and conditions?
A28. You can view the full terms and conditions at deepriverrockpromo.com/terms.
