Deep River Rock Promotions

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FAQs

Q1. How long is the promotion running for?

A1. The promotion runs from 00:00 on 14th July 2025 until 23:59 on 24th August 2025. Each valid entry gives you the chance to win instantly, with 20 days out and 201 vouchers available to be won. If you win one of our days out, you will have the opportunity to choose one of the following options; a £/€100 Days Out eGift voucher, a VIP Cinema experience, or entry tickets to Ireland’s top theme park. Voucher prize winners will be able to choose one of either a £25/€25 Restaurant eGift Voucher or a £25/€25 Fashion Retailer eGift Voucher. For more details about the prizes, see Q8 – Q13.

Q2. Who can enter and what age do they need to be?

A2. This promotion is open to residents in Northern Ireland and the Republic of Ireland only. You must be aged 18 and over to enter.

Q3. Do I need to make a purchase to enter the promotion?

A3. No, no purchase is necessary to enter.

Q4. How do I enter?

A4. To enter, scan the QR code on the Deep RiverRock Point of Sale material or visit deepriverrockpromo.com and follow the instructions to submit your entry.

Q5. Do I have to pay to enter?

A5. No, you will not be charged to enter the promotion.

Q6. How many times can I enter?

A6. You can enter the promotion up to 2 times per day. However, you can only win each prize type once.

Q7. I don’t live in Northern Ireland or the Republic of Ireland; can I still enter?

A7. Sorry, if you don’t live in Northern Ireland or the Republic of Ireland, you cannot enter the promotion. The promotion is running exclusively in Northern Ireland and the Republic of Ireland, so only those who reside in these areas can enter.

Q8. What prizes are you giving away?

A8. Throughout the promotion you will have the chance to win either a fun day out or a voucher to boost your day (221 prizes available in total).

If you win one of 20 days out, you will have the choice between:

£/€100 Days Out eGift voucher, for you to choose from a range of experiences and days out, widely available across Republic of Ireland and Northern Ireland.
VIP Cinema experience for two including 1 x Cinema ticket to a screening of the winners' choice at the cinema, as well as £25/€25 each to spend on snacks and drinks while watching the screening.
Entry tickets to Ireland's top Theme Park, for you and a friend, with 45 rides and a diverse zoo.

If you win one of the 201 Voucher prizes available, you will have the choice between:

£25/€25 Restaurant eGift Voucher – with a wide variety of restaurants to choose from.
£25/€25 Fashion Retailer eGift Voucher - with a wide variety of retailers to choose from.

All prizes are won via Instant Winning Moments.

Q9. What is a £/€100 Days Out eGift voucher?

A9. This prize package includes a £/€100 Days Out eGift voucher that provides you with a choice of experiences and days out, available across Republic of Ireland and Northern Ireland.

Q10. What is a VIP Cinema experience?

A10. This prize package for two includes a VIP cinema experience that provides you both with a cinema ticket to a screening of your choice, including IMAX viewings, as well as £25/€25 each to spend on snacks and drinks at the cinema.

Q11. What are entry tickets to Ireland's top Theme Park?

A11. This prize package includes day passes to Ireland’s top theme park, for you and a friend, offering access to 45 rides and a diverse zoo.

Q12. What is a £25/€25 Restaurant eGift Voucher?

A12. This digital voucher can be used to enjoy a meal worth £25/€25 at a wide range of participating restaurants across Republic of Ireland and Northern Ireland.

Q13. What is a £25/€25 Fashion Retailer eGift Voucher?

A13. This digital voucher is worth £25/€25 and can be used at selected fashion retailers, letting you shop for clothing, accessories, or footwear either online or in-store.

Q14. Is there anything I need in order to win the Instant Win prizes?

A14. In order to accept the prize, you must have a valid mobile number to receive winner notification, email address for prize fulfilment, and home address in either Northern Ireland or the Republic of Ireland for verification.

Q15. How are winners selected?

A15. Winners are selected using a 'Winning Moments' system. The first entrant to make a valid entry on or after the occurrence of a Winning Moment will be awarded the prize assigned to that Winning Moment. If no one enters at that moment, the prize rolls over to the next entry. The Winning Moments are randomly timed throughout the week (Monday to Sunday).

Q16. How will I know if I have won?

A16. If you have won in one of the instant win prizes, you will be directed to a winning page online providing further details. You will then be contacted via SMS on the mobile number provided upon entry with instructions on how to claim your prize.

Q17. What happens if I win; will any personal details need to be provided?

A17. Yes, winners will need to provide their full name, date of birth, mobile number, valid email address, and home address for verification. These details must match those that were provided on entry.

Q18. How long do I have to complete this verification process?

A18. You will have 14 days from the date you receive the winner notification via SMS to complete the verification process. If verification is not completed within this period, your prize will be forfeited.

Q19. How and when will I receive my prize?

A19. Upon successful verification, our Prize Provider will arrange for virtual delivery of your prize within 28 days.

Q20. Can I request an alternative prize?

A20. You’ll be able to choose from the three listed days out prizes or the two listed voucher prizes, depending on your win type. However, no alternative prizes are available, and your chosen prize is non-refundable and non-transferable.

Q21. I haven’t received my prize, where is it?

A21. If after 28 days you still haven’t received your prize and you have checked your junk email, please contact the fulfilment contact as detailed within your winner’s notification SMS.

Q22. What happens with the details I provide?

A22. We will only use personal information you have supplied for anything related to this promotion unless consent is received from you for other purposes. If you wish to have your personal data removed or modified, please contact us at: DataProtectionOffice@cchellenic.com

Q23. How do I know if I have lost?

A23. If you haven’t received a winner notification during this promotion, that unfortunately means you haven’t won this time but keep an eye out for upcoming Deep RiverRock promotions.

Q24. I entered the promotion too early/too late, will I still be in with a chance of winning?

A24. Unfortunately, any entry received before or after the Promotional Period will not be entered into the prize draw.

Q25. Can I win more than one prize?

A25. You can only win once per prize type. So, if you win a voucher prize, you will still be eligible to win a day out. Why not try your luck and enter again (but remember you can only enter twice a day).

Troubleshooting

Q26. I didn’t receive a confirmation message when I entered the promotion, what does this mean?

A26. If this happens, please ensure you followed the entry instructions correctly. If you still haven’t received confirmation, please contact our consumer service team.

Customer Service

Q27. What is the complaints procedure?

A27. We are sorry to hear you want to raise an issue. Please contact our consumer service team:
• For ROI: call 1800 317 318
• For NI: call 0800 317 318 (Mon – Fri 9am – 5pm)

Other

Q28. My question hasn’t been answered in the FAQs, what do I do?

A28. Sorry about this. Please consult our full terms and conditions at deepriverrockpromo.com/terms for further information. If your question still hasn’t been answered, do not hesitate to contact our consumer service team.

Q29. Where can I see the terms and conditions?

A29. You can view the full terms and conditions at deepriverrockpromo.com/terms

TERMS & CONDITIONS

This Promotion is open to Republic of Ireland and Northern Ireland residents aged 18 years and over only, excluding employees and their immediate families of the Promoter, European Refreshments UC (trading as Coca-Cola Ireland), and their affiliates, agencies, or anyone else professionally connected with the Promotion.
No entries from agents, third parties, organised groups, syndicates, or aliases will be accepted.
No incomplete, corrupted entries, or multiple entries over two (2) per day from the same person will be accepted. The entry must be made directly by the person entering the promotion. Only genuine valid entries will be considered.
Entries which are late, incomplete, misspelt, or incomprehensible are void and will not be entered into this Promotion, nor will they be contacted.
Mobile phone, internet and email account required.
No purchase necessary to enter the promotion.
A maximum of two (2) entries permitted per person per day. Anyone entering or found to have entered more than twice a day using multiple handsets, multiple identities or computerised or automated system will be disqualified from the Promotion.
A maximum of one (1) win per person per Prize type.
Entries (bulk or otherwise) made from trade, consumer groups, agents, third parties or syndicates will not be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of programs, applications, scripts, alias accounts brute force or any other automated means, that person’s entries will be disqualified, and any Prize/s awarded will be void.
The Promoter reserves the right to block any number that is found to be in violation of these Terms and Conditions.

Promotional Period

The Promotional Period opens at 00:00 on 14.07.2025 and closes at 23.59 on 24.08.2025

How to enter

No purchase necessary.
To enter for the Prize Draws, participants must visit the microsite during the promotional period and enter the following details into the form:
- First Name
- Last Name
- Email Address
- Mobile number
- Age
- County
Entrants will receive an instant on-screen message confirming their win or loss in the Instant Win promotion and confirm what type of prize they have won.
Entrants are advised to take care when typing and entering the necessary details. The Promoter is not responsible for typographical errors. Only correct entries that have followed the instructions and guidelines will be accepted. Attempted additional entries or invalid entries will not be included in the Prize Draws. Persistent abuse will result in immediate disqualification without notification.
The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise.
The Promoter shall have sole and final determination as to which entries are genuine and therefore eligible to take part in this Promotion.

Selecting the winner(s)

There are 221 Instant Win prizes available in total. Instant Win prizes will be awarded via predetermined Winning Moments (hours, minutes, seconds) which have been securely selected by a computer-generated algorithm and will be randomly seeded throughout the promotional period. The first entrant to make a valid entry on or after the occurrence of a winning moment will be awarded the prize assigned to that winning moment. If no one makes a valid entry on or after a winning moment and another winning moment passes before the next valid entry, the available prize for the first winning moment will be won. For example, if a winning moment is set for 23:59 one day, an entry submitted on 00:01 the next day will capture that winning moment and win a prize. If there are no entries received within a given period between two or more Winning Moments, the first unawarded prize will be rolled forward and awarded to the next available entrant.
Entrants will be notified immediately on screen if they have won an Instant Win prize. Winners will also receive an SMS within 14 days confirming their win, along with a link to claim their prize. Winners will be required to complete the claim form with their full name, mobile number and email address in order to claim their prize. Winners’ personal details entered on the claim form must match the details used upon entry. Once a winner’s claim has been verified, Instant Win prizes will be dispatched to the email address provided on the claim form. Winners that do not complete the claim form within 14 days of sending will forfeit their prize.
Winning Moments will roll over until the end of the promotion.
Only valid entry information will be accepted, and the Promoter reserves the right to disqualify and reject any inappropriate entries. All entry information is subject to verification and interrogation. Entry information may not be sold or exchanged.
In the event of suspicious activity, the Promoter reserves the right to gather information or obtain further evidence to confirm the legitimacy of the entry/win. If an entrant does not provide further information/evidence within 7 days of a request from the Promoter, their entry will be deemed invalid.

INSTANT WIN PRIZES

There are a maximum of two hundred and twenty-one (221) Prizes available to be won via Open Winning Moments during the Promotion.
The Prizes available to be won are:
- 20 x Grand Prizes, offering winners the choice between:
  - £/€100 Days Out eGift voucher, for a choice of experiences and days out, available across Republic of Ireland and Northern Ireland.
  - VIP Cinema experience for two including 1 x Cinema ticket and £25/€25 per person spending money (£/€50 in total per prize).
  - Entry for two to Ireland's top Theme Park.
- 201 x Secondary Prizes, offering winners the choice between:
  - £/€25 Fashion Retailer eGift voucher.
  - £/€25 Restaurant eGift voucher.
Prizes are strictly non-transferable and non-refundable and must not be sold, auctioned nor advertised for sale whether on the internet, in newspapers or elsewhere. Any person found in breach of this term will be disqualified from participating. No cash alternatives or other alternative Prize will be available in whole or in part, except in the event of circumstances outside the reasonable control of the Promoter, whereby the Promoter reserves the right to substitute the Prizes with Prizes of equal or greater value. The Prize will only be awarded directly to the Winner.
Prizes Include:
- £/€100 Days Out eGift Voucher
  - Includes a £/€100 Days Out eGift voucher for a choice of experiences and days out, available across Republic of Ireland and Northern Ireland.
- VIP Cinema Experience Package
  - Prize package for two includes a pair of Cinema tickets to a screening of the winners' choice at their local cinema, including IMAX viewings, and £25/€25 per person to spend on snacks and beverages at the cinema.
- Entry to Ireland’s Top Theme Park
  - Prize includes entry tickets for two to Ireland's top Theme Park, with 45 rides and a diverse zoo.
- £/€25 Fashion Retailer eGift Voucher
  - Prize is a digital voucher worth £25/€25, available to be spent online or in-store at a range of selected fashion retailers.
- £/€25 Restaurant eGift Voucher
  - Prize is a digital voucher worth £25/€25, available to be spent online or in-store at a range of selected restaurants.
Applicable for the delivery of the Prizes detailed above:
- Delivery will be sent virtually via email;
- All prizes are subject to availability;
- The prize excludes anything not expressly listed above.

Notification of the Prize

Once winners have submitted their personal details online, a verification process will then take place. All verified entries will be submitted to the Prize Provider to fulfil the Prize.
On successful verification, the Prize Provider will arrange for fulfilment of the Prize won within twenty-eight (28) working days. The Promoter accepts no responsibility for incorrect delivery details submitted by the winner.
In the event that a Prize is not received within 28 working days, please contact the fulfillment agency detailed in the winners’ email received upon successful verification.
In the event that there are any queries raised regarding Prize fulfilment, the Promoter’s agent may need to contact the participant via the email address or telephone number provided upon submitting a claim.

General

The Promoter reserves the right to verify all entries and winners and to refuse to award a Prize or withdraw Prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the Promotion or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.
Prizes are non-transferable and non-refundable. Any person found in breach of this term will be disqualified from participating.
The Prize will only be awarded directly to the winner.
The Promoter and its agents will only use personal information supplied by entrants to this promotion for the purposes of administering this promotion unless consent is received to use such information for any other purpose.
The Promoter reserves the right to add more Prizes into the main promotion. Winners only will be notified in line with these Terms and Conditions.
The Promoter's decision is final in all matters pertaining to the promotion.
Subject to the Promoter’s Privacy Policy for a list of full names and countries of winners, email: deepriverrock_ROI@haygarth.co.uk for ROI and deepriverrock_NI@haygarth.co.uk for NI between 14.07.25 – 24.08.25. The Promoter reserves the right to refuse any or all such requests. Should a winner object to their information being made available, they should contact the Promoter by emailing DataProtectionOffice@cchellenic.com. The Promoter may nevertheless disclose the information to the relevant Advertising Standards Authority if required to do so.
Winners may be required, if they consent, to take part in reasonable publicity relating to this promotion including the publication of their full names and counties, without further remuneration.
Incomplete, illegible, corrupted entries or those which are otherwise not in accordance with these terms and conditions will not be valid. The Promoter accepts no responsibility for failure to receive an entry where such failure is due to circumstances outside the Promoter’s control.
The Promoter may at its absolute discretion disqualify any participant found to be tampering with the entry process or operation or to be acting in any manner disruptive to the promotion.
In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human, mobile or computer) affects or could affect the proper operation of this promotion or the awarding of Prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
No responsibility will be accepted for any difficulties in entering, claiming or any entries/claims delayed or corrupted. The Promoter will have no liability for any loss arising out of such an event.
The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a Prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the maximum extent allowable by law.

Limitations of liability:Insofar as permitted by law, neither the Promoter nor the promotional parties assume any responsibility or liability for:
Any incorrect or inaccurate entry, or for any faulty, incorrect, failed, erroneous or failed electronic data transmissions,
Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers, or providers utilized in any aspect of this promotion causing delays or disruption,
Inaccessibility or unavailability of the internet or the website or any combination thereof,
Insofar as permitted by law, any injury or damage to participants or to any other person’s computer which may be related to or resulting from any attempt to participate in the promotion,

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
These Terms and Conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed in accordance with the laws of Northern Ireland or Ireland, as applicable, and shall be subject to the exclusive jurisdiction of the courts of Northern Ireland or Ireland, as applicable, regarding any and all disputes arising out of, relating to, or concerning these Terms.

Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose unless we have your consent and you have opted-in to receive future marketing communications. Your personal details will at all times be kept confidential, and in accordance with the Data Protection Act 2018. Click here for the Promoter’s Privacy Policy https://www.coca-colahellenic.com/en/privacy-notice. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to consumer.response@cchellenic.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, any requests to delete personal data will result in withdrawal from the promotion if submitted prior to the Prizes being awarded.

WOAH THERE

YOU CAN ONLY ENTER UP TO TWICE A DAY,
AND YOU'VE HIT YOUR CAP.
IN BETTER NEWS?
YOU CAN ENTER AGAIN TOMORROW.

IN THE MEANTIME...